Refund policy

RETURN POLICY

• If you purchase a product from Orynbath Website, we provide an easy return policy within 10 days from the date of Invoice, so the things you purchase are returnable at your convenience.
• We dispatch multiple shipments daily with damage-free packaging and utmost care. Nonetheless, if you suspect your package has been tampered with, please contact the Orynbath staff via email/WhatsApp and record a video while unboxing it.
• If you get an SMS claiming that your order has been delivered but you have not received it, please contact the Orynbath staff within 24 hours of receiving the email/SMS confirming delivery.
• All returns are processed within 10 days from the date of request. Please contact Orynbath Customer Support if you have any questions about your return.
• If you have purchased our products from some other online shopping platform, you will have to abide by the terms and conditions of the return policy of that particular online shopping platform only.

• Shipping charges on the order will not be refunded in case of return of the product.

REFUND POLICY

• The refund will be processed within 7-10 business days after we receive the products. Only unused items/ undamaged items are eligible for return.
• On cash-on-delivery orders, reimbursements will be credited to your bank account, the details of which will be requested from you after we receive the request for return within 10 days from the date of invoice.

If more than 15 business days have passed since we’ve approved your return, please contact us at orynbath@gmail.com.

CANCELLATION POLICY

• If you wish to cancel an order, you can log in to your Orynbath Account and cancel within 24 hours from the date of placing your order.
• Cancellations will not be accepted once the purchase has been dispatched.
• Once your order is dispatched, you can receive the order and opt for a return in case you do not wish to keep the product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned/refunded, like sanitary ware products, Flush Tank, Seat Covers. Customised Products purchased by customers are also non-refundable/non-returnable. Product Customisations include Kitchen Sinks in Matte Finish, Centre Hole in Shower Drain Channels, Matte Finish in Floor Drains, Kitchen Sink Tap Holes and RO Holes, and Coloured/PVD Coating on Floor Drains & Shower Drain Channels. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.